Privacy

Effective Date: April 10, 2025

This Privacy Policy (this “Policy”) describes how Simplex Trading, LLC collects and uses your personal information. This Policy applies to our privacy practices in the places where it appears. It does not describe our practices in other situations, including our relationship with employees.

Information We Collect, How We Collect It, and How We Use It

The type of personal information we collect and how we use it depends on your relationship with us. It also depends on how you interact with us. Information we may collect includes:

  • your name, email address, and phone number;
  • location information;
  • device or session information, when available to us; and
  • information you submit or make available to us.

We may collect information directly from you, including on our platform or third-party platforms. We may also collect information passively through passive tracking tools. We may also obtain information about you from third parties. We may combine information about you that we have collected in different ways. This includes combining information we have about you with information a third party provides us.

We use personal information in the following ways:

  • to communicate with you, including on third-party platforms;
  • to protect ourselves and others, including to identify fraud or protect our company;
  • for other purposes as permitted by law or as we may disclose to you;
  • to improve our platform or services; and
  • to comply with legal or regulatory obligations, or to fulfill a contract.

When We Share Information with Others

We may share information with the following types of entities:

  • with our affiliates, parent company, and other related companies, including current and future companies;
  • with vendors who perform services on our behalf, including vendors that help us host and operate platforms we use; and
  • with any successor to all or part of our business if all or part of our business were sold, including as part of a merger or acquisition, financing, or bankruptcy.

We will also share information if we think we have to in order to comply with the law or to protect ourselves. This includes responding to a court order, subpoena, government agency or investigatory body request. We will also share information we collect when we investigate potential fraud and as permitted by law and for other reasons we may describe to you.

You May Have Certain Rights

Residents of India may have certain other rights, including the right to request access to or copies of your information, to find out the categories of information we hold about you and the purposes of processing, or to ask us to delete or correct information we collected from you. Finally, you may have the right to lodge a complaint with the Data Protection Board of India.

The rights are subject to certain limitations and are not absolute. This might include if a legal exception applies. If that is the case, we will not be able to process your request. We will let you know when or if a right does not apply to you. 

Third Parties

We may use services or tools offered by other companies. This might include communication apps. We do not control those entities and are not responsible for the practices they employ. These entities have their own privacy policies in effect when you interact with them.

Data Security and Storage

We use reasonable security measures as required by relevant law. The Internet is not 100% secure. We cannot promise you that your information will be completely safe. We encourage you to use caution when using the Internet. This includes not sharing your passwords.

We are located in the United States, and information we maintain is stored in the US. If you live outside of the US, by submitting you understand and agree that we may transfer information to the US, which may not afford the same level of protection as your country. 

Contact Us

If you have questions about this Policy, you can email us at legal@simplextrading.com or contact us in writing at 230 S. LaSalle Street, Suite 8-500, Chicago, IL 60604 USA. You may also contact us by phone at +1 (312) 360-2440.